2 Jobs in Red Bank, NJ
Throtle is Hiring a Remote Technical Account Manager
Job Description
Are you a technical problem solver? Do you thrive in a fast-paced environment? Throtle works on the belief that its best employees should be given opportunities to grow and thrive in an energetic and technology-driven culture. We hire and develop great people, which means that each one of our employees is not only talented, they also genuinely cares about the success of our customers and stands behind our company.
Join our team, as we offer an exciting opportunity to help drive the growth and shape the future of an emerging technology with identity-based data activation.
Job Summary
The Technical Account Manager (TAM) will function as a data solutions and ad tech platform expert. This position will be responsible for supporting Throtles identity solutions and data onboarding including new client requests, platform implementations, and ongoing data monitoring. The position requires analytical thinking about each data request and assistance with any platform and/or technical challenge to ensure our clients are fully supported.
As a key stakeholder, the Technical Account Manager will interact with various internal teams including, Sales, Customer Support, DevOps, Data, and Applications Development members to support all data workflow processes, managing any issues until resolved. This position will report to Sr. Director, Data Operations and Integrations.
Duties/Responsibilities
- Work directly with clients on the alignment of data files to support their identity solution use case.
- Oversee work items queue communicating any match or onboarding requirements for new and existing clients to data and tech teams.
- Support the Sales team in pursuit of new opportunities.
- Ensure audience segments have been properly set up at the end platform for data ingestion.
- Proactively monitor new and ongoing client solutions for issues or outages
- Escalate any critical issues to upper management.
- Become well-versed in all identity solution offerings expanding personal knowledge through independent efforts and with the support of your colleagues.
- The position will require that the individual understands all regulations and laws applicable to their assigned roles and responsibilities. Additionally, the individual will be responsible for the development, implementation, and regular maintenance of policies and procedures that govern the work of assigned roles and responsibilities, including compliance with the security requirements of ePHI.
- Experience managing varied workstreams without supervision.
- Must possess a client-service mindset; excellent communication skills and ability to ensure multiple stakeholders are provided timely updates on deliverables.
- Flexibility to adapt to changing priorities, and effectively prioritize time-sensitive requests while demonstrating the ability to multi-task and keep multiple projects on track.
- Ability to form relationships and work effectively with cross-functional teams.
Bachelors Degree in a related field such as computer science, Engineering, or Information Technology
Proven experience in technical account management, customer success, or similar roles, preferably in a technology-related industry.
Strong technical aptitude and the ability to understand and effectively communicate complex technical concepts to a non-technical audience.
3 years Industry experience working within advertising or marketing technology, programmatic ad tech, audience strategy, platform operations, or in a technical customer-facing role.
Experience working with products or services that require frequent or continuous distribution of high volume of data.
Excellent troubleshooting, analytical, and problem-solving capabilities.
Strong written and oral communication skills.
Experience working directly with various data platforms (DMP, DSP, SSP)
Knowledge of data transfer protocols, SFTP, etc.
Basic understanding of audience-building fundamentals and terminology (i.e., Boolean logic, etc.).
Knowledge of basic data structures, such as JSON and CSV
Experience with Jira and Confluence
About Throtle:
Throtle is a leading identity company trusted by the worlds top brands and agencies located in Red Bank, NJ. At Throtle, we empower brands at scale with true individual-based marketing using a data-centric identity and onboarding approach.
Throtle is a company that truly values its employees and their work-life balance. We offer a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being:
- Competitive compensation.
- Comprehensive benefits include Medical, Dental, and Vision
- Life insurance.
- Long-Term Disability.
- A generous PTO program.
- A 401k plan supported by a company match.
- Half Day Summer Fridays (close at 1 p.m. Memorial Day to Labor Day).
- Early Fridays (office closes at 3 p.m.).
- Hybrid Schedule (Mondays and Fridays WFH)
- The office is closed between Christmas and New Year.
- Company-sponsored lunch at least 1x a month.
Throtle is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Flexible work from home options available.
Job Summary
Full Time
$112k-152k (estimate)
04/25/2024
05/08/2024
throtle.io
RED BANK, NJ
50 - 100
2015
Private
PAUL CHACHKO
$5M - $10M
IT Outsourcing & Consulting
Related Companies
About Throtle
Throtle is a data onboarding platform that offers deterministic matching and identity resolution solutions for brands and marketers.
The following is the career advancement route for Technical Account Manager positions, which can be used as a reference in future career path planning. As a Technical Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Account Manager. You can explore the career advancement for a Technical Account Manager below and select your interested title to get hiring information.
If you are interested in becoming a Technical Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Account Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Account Manager job description and responsibilities
Developed new specialty business by providing technical support and relationship management across cross functional teams at new and existing accounts.
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Furthermore, a technical account manager must monitor the delivery of services and report progress to managers or supervisors.
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Technical account managers provide high-level tech support to their customers and project teams before and after a sale or transaction.
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The technical account manager will work with the client to build strong relationships and ensure customer satisfaction.
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They provide reports to product developers and stakeholders product performance and track account metrics.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Account Manager jobs
Those Technical Account Managers who do attend college, typically earn either a Business degree or a Computer Science degree.
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View more details on Technical Account Manager salaries across the United States.
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Extensive experience within a technical or account management area.
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Step 3: View the best colleges and universities for Technical Account Manager.
